We make our clothing in small batches and made to order, so we make only what's wanted and waste as little as possible. That's why many items you'll find here are offered as a preorder, and why a piece is worth the short wait. If you don't find your answer, we're a small team and we like hearing from you — info@emersonfry.com or 877-843-1202.
Frequently Asked Questions
Our collections & craft
Our Emerson Fry Collection is made in the USA. Our denim is crafted in Los Angeles. Our shoes are made in a multi-generational, family-owned factory in Portugal. Our sweaters are made in Peru and Los Angeles. Our Love Tòmas Collection is made in India, in partnership with artisans using heirloom hand block printing and dye techniques.
Love Tòmas prints and dyes are applied piece by piece using traditional block-printing and dyeing, so slight variation in color and print placement is natural — no two are exactly alike. It isn't a flaw; it's the signature of the craft, and the reason each piece is a little its own. If you're ever unhappy with your piece, you're welcome to exchange or return it.
We strive to work with natural and lower-impact materials — organic cotton, linen, hemp, silk, Tencel, and recycled fibers among them — chosen to feel good, wear well, and last. Fiber content is listed on each product page.
Preorders & how we make
We offer small-batch preorders of new pieces and longtime favorites, with new drops each week. Because each piece is made in a small run, production times vary — most are ready within one to four weeks, though occasionally a piece takes a little longer. The estimated ship date is listed on every product page, so you always know the date before you order. We strive to beat these dates.
Making in small batches, to order, means we produce close to what's actually needed rather than guessing and overproducing. It's slower by design — consciously made, built to last, and as close to zero waste as we can get. The short wait is the trade for a piece made thoughtfully.
Payment is collected at the time you place your order.
Yes. We're glad to help with a size change on a preorder any time before it ships — just reach us at info@emersonfry.com. Please note that this may affect the shipment date depending on the availability of the updated size.
A preorder can be cancelled for a full refund any time before it ships, by email or at 877-843-1202.
Sign up on the product page to be notified when it returns. You'll receive an email with a link to purchase as soon as it's restocked.
Shipping
Within the continental U.S., we offer flat-rate FedEx or UPS Ground shipping for $10.50. For U.S. addresses outside the continental U.S., domestic FedEx Ground rates vary by weight and destination. We're not able to ship to PO boxes.
In-stock orders ship within 1–3 business days of your order date. Express orders placed before 10am ET on a weekday ship the same day; orders placed after 10am ET or on a weekend ship the next business day. Preorders ship by the estimated date shown on the product page.
Ground transit is typically 1–7 business days from our warehouse in New Hampshire. If you need it sooner, express options are available at checkout — 3 Day Select, 2nd Day Air, and Next Day Air.
Yes. We ship worldwide at UPS list rates — UPS Worldwide Economy, UPS Worldwide Expedited (about two to five business days), UPS Worldwide Express/Express Saver (about one to three business days) or UPS Worldwide Express Plus. Canada has a flat-rate International Economy option at $35. International orders ship within 2–3 business days. Please note that duties, taxes, and any customs fees are the customer's responsibility and aren't included in what you pay us; we're glad to give you a duties estimate before you order — just email info@emersonfry.com. International orders that include a backordered piece ship once everything is ready.
Returns
We accept returns of items in new, unworn condition with all tags attached. You have two options:
- Return for a refund within 15 days of receiving your order. A $8.50 return label fee applies and is deducted from your refund.
- Return for store credit within 30 days of receiving your order, with no return fee.
Items must come back new, unused, and with all Emerson Fry tags attached. Returns that are worn, soiled, damaged, or altered can't be accepted and will be sent back. Shoes should be tried on a carpeted surface until you're sure, and returned unmarked in their original packaging. Pieces marked Final Sale can't be returned or exchanged.
Start at returns.emersonfry.com. For domestic U.S. orders you'll receive a prepaid shipping label for either UPS or USPS (carrier is dependent on your address). Place the label on the package and drop at the corresponding carrier location. No separate return authorization is needed.
Refunds are issued to your original form of payment within 5–7 business days of your return arriving at our warehouse. You'll get a confirmation email once it's processed. Please allow up to 10 business days from processing for the credit to appear on your statement.
Please send your return by a trackable method of your choice; international return shipping is at your local carrier's rates. Send to:
Emerson Fry
Attn: Returns Dept
456 Packers Falls Rd
Lee, NH 03861
Exchanges & sizing
Domestic exchanges ship free — just follow the prompts in our returns portal to start one.
International customers, just reach us at info@emersonfry.com and we'll help you from there!
Return your original piece for a refund or store credit, and sign up on the product page to be notified when your size is back. You can also email info@emersonfry.com to set up a backorder — we'll reserve the next one in your size and ship it as soon as it's available.
No problem. We usually make a small number of extra units to allow for size exchanges. If you'd like help choosing before you order, email info@emersonfry.com — or order two sizes, keep the one that fits, and send the other back.
Always. Check the size guide and garment measurements on any product page, or reach us at info@emersonfry.com or 877-843-1202 and we'll talk it through with you.
Sales & price adjustments
While infrequent, we occasionally offer a promotion on our Ends section — when inventory is low and we don't have plans to restock due to material availability or seasonality. If you see something in the Ends you'd like, don't wait around, any special promotions will end within a few days.
If we discount an item within 15 days of when you bought it at full price and your size is still in stock, let us know and we'd be happy to retroactively apply the discount for you.
Still have a question?